Because plants are living things, all sales are final once shipped. The Preserve Shop does not accept returns on any online purchases. Should you place an order and need to make a change, simply connect with our team within 24 hours of placing the order by emailing friends@shopthepreserve.com. If contacted after 24 hours, we will do our best to accommodate change requests but can not guarantee a change can be made pending where your order is in the fulfillment process.